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It’s all about the food.

FAQ

What are your Product Care Instructions?

All our ceramic is made of high-fired stoneware. It is dishwasher-, microwave- and oven-safe. Tough stains should be cleaned with soft scrub or similar mild abrasive detergent.

All pieces are hand shaped and hand glazed; slight variations should be expected and not considered flawed. Please note size and shape may not be exact from piece to piece.

 

How do I Place an Order?

Please follow the easy steps of adding items to your shopping cart. You may continue to shop or checkout at any time. You will be asked to fill out billing and shipping information as well as payment information. You will receive email confirmation of your order within 24 hours, and will be able to check the status of your order and tracking information by logging to your account at any time.

 

What are your Payment Options?

We accept Visa, Master Card, American Express and Discover. PayPal options are also available.

 

What are your Delivery Options?

All our products are shipped from our warehouse in Greensboro, NC via Fed Ex or UPS Ground. All orders require 1-3 business day to process before shipping. Shipments will be received within 3 to 10 business days depending on the shipping location. Additional shipping options are available – additional charges will apply.

 

What are the Shipping and Handling charges?

Shipping rates are calculated based on the size of your shipment and the zip code we are shipping to. We have done our best to offer the lowest shipping rates possible. We handle your items with care and pack them using recycled materials. Our trained staff is environment conscious; we will not waste sources or compromise the safe delivery of your purchase.

 

How do I Cancel an Order?

Because we make every effort to process your order as quickly as possible, cancellations must be made via email to customerservice@montesdoggett.com within 24 hours.

 

Can I Request Alternate Shipping for my Order, like Next Day Delivery?

Yes, please contact customerservice@montesdoggett.com to make this request and at the time you place your order. We will give you options and the additional charges you will incur.

 

Do you Charge Sales Tax on your Items?

It is required by law we charge sales tax to North Carolina residents only. If you live outside of North Carolina you will not be charged sales tax.

 

Are Custom Orders Possible?

All our products are made by hand; we will be happy talk about possibilities and requirements. Please contact us at tabletop@montesdoggett.com to discuss your custom order.